IT Assistant Manager Retail Application support.

Job description:

Nandu’s Chicken is the food division brand of Nanda Group, Bengaluru. Nanda group is one of the pioneers in the poultry industry in India operating since 1963. The group today has over 15 farms, 3 feed mills, 5 hatcheries, 2 processing units and over 3000 farmers who help us produce over 75000 tones of poultry feeds and 40 million chicken. Nandu’s Chicken is our proud offering delivering Fresh and Tasty chicken which has No Steroids, No Hormones and Antibiotic residue in it with 100 % traceability. Today Nandu’s chicken is one of the fastest-growing Chicken Brand with over 36 retails stores in Bangalore and can be ordered online from www.Nandu’s .com or through our 18001031310 number.

Job Purpose:
• This role oversees several key functions across Nandus’s IT department which includes Retail POS and E-commerce platform that enables delivery of high-quality application support & service to end-users to meet business needs.
• This position is Techno functional role with strong knowledge of Java web services and android based application.
• This position is a stakeholder facing role (Partners, internal customers) and requires you to establish & manage expectations within the business & drive the IT team to achieve those expectations to a high standard.
• Expected to be performing both managerial and hands-on duties including application development.

Key Accountabilities:
• Responsible for high-performance service delivery across all Nandu’s IT vertical primarily towards Retail outlet IT operations & E-commerce Operation.
• Responsible for identification of software quality requirement in business solution, co-ordinate with business users & software development team for effective implementation of POS application as per business requirement.
• Should handle Java-based POS application with backend Webservices.
• Responsible for maintaining and update Master data management at retail outlets including pricing, offers & update.
• Should handle E-commerce platform including catalogue creation, offers update and reporting
• Document change requirement as per the business need & coordinate with a partner to develop the solution & perform UAT before release.
• Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
• Handle remote location and support, guide & train users when required.

Experience and Skills:
• Qualification BE or bachelor’s degree in computer science.
• Relevant Experience of Minimum 4 plus years in IT (min 2 years as a software developer) & application support lead
• Experience in Retail POS is preferable.
• Strong hands-on JAVA and web services. A full-stack developer would be preferable.
• Should have knowledge on Mysql and other Database
• Should have strong knowledge on E-commerce solution platform.
• Experience in software product-based companies with good knowledge of release management.
• Proficiency in SDLC methodologies, Quality testing in various stages of SDLC

Performance & Quality
• Challenge the ‘Status Quo’ and make a recommendation and bring new ideas/ innovation.
• Strengthen to the operation and bring the data-driven environment backed up with Policy, Procedure, Reporting, Review structure.
• Look at the possibility to Automate the BAU to bring efficiency
• Work with internal and third-party teams to ensure actions are taken and completed to protect and improve services
• Provide regular and accurate management reporting on IT Service performance.


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